Customer Support Associate

You will be the voice of the online brands we support - answering customer questions over email and live chat, solving problems, and making sure every person walks away looked after. You will work inside a small, trained team with a manager who has done the role themselves.

What you will do

• Respond to customer emails and chats within our agreed response times.
• Troubleshoot order, delivery, account, and billing questions using our help-desk tools.
• Document issues clearly and escalate the ones that need a specialist.
• Help keep our help-center articles and canned replies accurate and up to date.
• Share patterns you notice with the team so we can fix root causes, not just tickets.

What we are looking for

• At least 1 year in customer support, hospitality, or another service role.
• Clear, warm written English - most of the work is written.
• Comfortable learning help-desk tools such as Zendesk, Intercom, or Gorgias.
• A quiet place to work and a reliable internet connection (min 15 Mbps).
• Willing to work one of our set shift windows, agreed with you in advance.

What we offer

• A permanent, fully remote position - not gig or per-ticket work.
• Two weeks of paid onboarding before you take live conversations.
• A monthly internet and equipment stipend.
• Written performance reviews every six months and a clear path to senior roles.
• Paid time off and public holidays for your country.

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