When a new client joins Talent Archive, you are the person who gets them set up and confident. You will run onboarding calls, configure our tools, write clear documentation, and hand a tidy account over to the support team on day 30.
What you will do
Run friendly, well-prepared onboarding calls with new client contacts.
Configure help-desk tools, macros, and workflows for each account.
Write clear internal playbooks so the support team can take over smoothly.
Track onboarding milestones and flag anything at risk early.
Gather first-month feedback and feed it back into how we work.
What we are looking for
At least 2 years in onboarding, implementation, account management, or support.
Excellent spoken and written English - you will be client-facing.
Organized and calm under a full schedule.
Comfortable learning and explaining software tools.
Reliable internet and a quiet space for calls.
What we offer
A permanent, fully remote position with set weekday hours.
Paid onboarding and shadowing before you run accounts solo.
A monthly internet and equipment stipend.
Growth toward Senior Onboarding and Client Success roles.
Paid time off and public holidays for your country.